If you would like your helpdesk to assist you quicker? Meet them half way.

When experiencing issues with SharePoint, have the following information ready to the techies can get going quickly :

• Is the problem being experienced by everybody, or just you?
• Is it being experienced on all lists / libraries / sites, or just one?
• Has this happened before, or is this the first time?
• What actions where you performing on SharePoint when the error occurred?
• What browser are you using?
• What version of Office are you using?
• Take screenshots of any error that comes up so they can see what you mean.
• Supply the link to the problem area – there are thousands of sites and users, they don’t have all the links on call.
• If you are allowed to email your call, put in a sensible subject line.  “Help”  or “Error” doesn’t tell them much and everyone does that.  Do something like “Error Editing List Item with Attachments” for example.