People think being a SharePoint end user trainer is an easy job; that you can throw any ol’ person at the job. Nothing could be further from the truth.
It is safe to say that not all SharePoint trainers are created equally, but the good ones care deeply about their craft and take their impact on your life and productivity very seriously. The good ones are packed full of energy and know how to keep you riveted right to the end of the day. The good ones spend years fine-tuning their approach to make sure you get the best experience for the day and leave there feeling energised and wanting more. The good ones know that it’s not about the technology, it’s about the people and the bigger picture. The good ones pride themselves on getting the very best feedback for doing an outstanding job. The good ones leave no man behind and make sure that everyone in the room gains knowledge and value. The good ones are delighted to see everyone leave smiling and feeling positive. Well that’s what we do at Lets Collaborate anyway…
We take this very seriously; so nothing can ruin our day more than having a student sleeping in our training. It absolutely astounds me. Our team is not a quiet one by any stretch of the imagination and our energy levels can light up the sun most days, so it baffles me completely when someone quite promptly closes their eyes and has a nap – and has no qualms about doing it either. We then address questions to them, try and engage them directly so they can regain some energy – but once in a while, a person just sleeps.
I don’t pretend to understand the psychology or deeper reasons for business professionals behaving this way, suffice to say that maybe you are working your staff too hard if they have to come to a training session to get some sleep. I worked with someone years ago who also just slept in the middle of the office in the middle of the day. Who does that? I just don’t understand it. If you’re that tired, go home because you’re not getting anything done anyway and you’re affecting the people around you. It is soul-destroying for a person who lives to do SharePoint training to be faced with this.
So again we say : make sure the right people are being sent to SharePoint training and that those people want to come to training. Otherwise you are just wasting your money.