There are always plenty reason why your training plan may be failing – lack of consistency, wrong content, wrong timing, wrong audience, no drivers, no long term vision … it goes on. However, one thing we have seen over and over again, is lack of basic skills by delegates. Companies are sending staff to SharePoint training when those staff members have got almost no understanding of their computer.
How can you expect someone to grasp and embrace a complex technology when they don’t even know the difference between Internet Explorer and Windows Explorer; when they can barely type, or save a document, or switch between windows, or open a new browser tab? Not a week goes by where we don’t see this happening. You simply can’t expect your staff to get SharePoint right when they don’t have the basics under the belt.
An introduction to how the PC works and basic Word, PowerPoint, Excel and Outlook skills are really critical if you want your staff to be empowered to do their jobs with any efficiency. SharePoint training is always a high expense in a company. Instead of throwing that money down the drain by having to retrain people over and over; make sure the people that are being sent to training have the basic skills covered. They will then be better prepared to take on a more complex technology because they won’t have the fear of computers hanging over their heads. Empower your people.