Your intranet should be a self-service portal where employees can find information easily. A Frequently Asked Questions (FAQ) is a handy way of sharing knowledge and removing bottlenecks from learning.

Two super simple ways you can do that is using pages and/or a list. This is how they would look.

The nice thing about using collapsible sections is that you can easily add additional content like text, images, videos and forms. You can fit a lot more onto the page than before and each collapsible section can be different. People can then click on each heading to see an expanded version.

When you add a new section to the page, divide it into the applicable layout, then flip the switch on “make this section collapsible”. This will also bring up the Section Name field where you would type the question. Add the webparts to the section for the text and supporting media for the answer. Display the section as collapsed and republish your page.

The other way would be to create a list with question and answer columns. The default Title field is renamed to “Question” and then you add a Multiple Lines of Text column called Answer.

Adding an image column doesn’t display the image, nor does it play well when embedding the image in the rich text answer answer field. So your options for data in the list would be a bit more limited. However, it easy to add a lot of FAQ’s quickly this was if they are only text answers.

Group the Question column to get the dropdown effect, and only display the answer column in the view so it looks like this. You will need to drag the answer column wider to see the text better.

Then embed that list and view into the page. Hide the menu items so it’s clean on the page.

And this is how they will look at the end.

In Summary

The collapsible webparts are more visually engaging and can fit a lot more content into each question. But it will be slower to compile.

The list version will allow you to bulk add new questions very quickly, but won’t look as nice.

Use the option that works for you. There is no right or wrong here. Base your decision on what you want to achieve and manage.