Large organisations need a long term and ongoing SharePoint training plan to ensure the successful adoption of SharePoint into the company. People often under-estimate the amount of work involved in this task and the knock-on effects if it’s not done correctly.
Many companies send their staff to external training, but just as many clients like to do inhouse training. If you’re doing a once off curriculum with one department, then this blog doesn’t apply to you.
However, if you have 1000 people or more in your company and want to do inhouse training, you need to understand that it is a long term, ongoing exercise that takes plenty of co-ordination.
We have found 3 – 5 days of back to back end user training to be ineffective in getting people to absorb that knowledge. It’s just too much information. As a result, we recommend doing one day a week over a month to complete the curriculum for best results.
This means however, that you have to co-ordinate dates and people over 2 years or more – and things change. People cancel, people reschedule, trainers get sick, systems go down, venues are not available, PC’s don’t have the right specs. Even if you have a dedicated training department, don’t under-estimate how difficult it is to co-ordinate long term SharePoint onsite training.
It is absolutely critical to have a dedicated person doing this, and that person needs to understand the implications of the training plan. Just giving this job to a co-ordinator on top of their current job is a big ask. If they are not as organised as is required for this, it can turn into a very big mess very quickly. The result will be very unhappy end users that gain the opinion that SharePoint is a mess and not worth pursuing.
If you have a training department, it is important to include them in the initial planning stages of the roll-out and get their buy-in. There is no way they can just be expected to understand the implications of SharePoint on a company. Mess up the training and all the work done on the back-end, all the communication you’ve done, all the governance established is going to be for nothing.
If you don’t have a dedicated training department, it means that someone in business is going to end up managing the training schedule. It will become an all-consuming job, make sure that person is 100% dedicated to the SharePoint project.
It takes someone extremely organised and friendly to co-ordinate thousands of people attending multiple training days and maintain this over a couple of years. Get the right person for the right job.